Taxes will be calculated at checkout.

Crew Bike Co. is unable to see reasoning as to why your transaction is being declined. 

Possible reasons as to why include: 

• You entered a billing address that does not match the information on file with your card issuer. 
• You entered a CV2/security code that does not match your card. 
• You entered an international card. 
• Your card issuer rejected the transaction for security reasons. 

With some card issuers, payment may show as taken out of the account even when declined. Please understand that the funds have been declined and are not in our possession. Financial instructions may take up to 10 business days to reflect this correctly in your account. 

 If a decline occurs it is best to contact your card issuer for clarification and to verify what information they may have on file for your account. 

 We do not have any control over a financial entity's actions. 

All products that can be added to cart are currently available.  

In the event you are trying to add multiple quantities but are unable to add to cart, inventory may be down to our last remaining item. 

For any inquiries regarding inventory contact our Customer Service Team at (866)-754-3213, or email support@crewbikeco.com. 

Our payment processor will only allow the input of one form of payment per order. Crew Gift Cards are the only exception to this and will allow them to be combined with another form of payment.

Given multiple fulfilment stations and the constant attempts to improve shipping times, we do our best to assist with edit and cancelation requests but are unable to guarantee the likelihood. If your order is yet to be fulfilled by our team, please email your request to our Customer Service Team at support@crewbikeco.com Please include Order Number, Full Name, (as seen on order) along with the item required to change or reason for cancelation.

For safety we always encourage the bike to be assembled professionally. In many events this is required for warranty.

In some events, our payment processor may flag an order for additional screening. It is within Crew Bike Co.’s standard procedure to contact the billing card holder for additional verification if order is flagged. 

This is a standard security tool aimed in both protecting cardholder and Crew Bike Co. Customer Service will contact the card holder to review the transaction and payment information. Once verified, support will contact the issuing bank confirming all information and that the charge does show correctly on their side as well. 

 Our payment processor will automatically capture your payment at time of completing checkout.

hipping will vary depending on items included in cart. 

To get the most accurate quote, add all items to cart and input your shipping information. Shipping rates will be included on the checkout page.

Our checkout system is currently not configured for shipping to Alaska and Hawaii. For shipping quotes, please email into support@crewbikeco.com  Include the products you are interested in, along with your ship to address.  

Our team will provide a quote for shipping and product in form of email should you wish to proceed. Pleas be advised that our Free Shipping Offer applies only to the lower 48 states, not including Alaska and Hawaii. 

Due to the high rates for expedited shipping on larger packages such as bikes, we do not offer this as a service. If shipping time is pertinent to your purchase, please review our processing time and reach out to customer support for additional questions or concerns prior to purchase. 

At this time, we only ship within the US and to Canada. We do not offer international shipping. Also, our Checkout Cart will only accept US and Canadian issued credit cards.

Free shipping offer is only available on select parts and gear. Bikes and larger parts are subject to shipping fees dependent on product and destination.

Signature requirements are included on all bikes and purchase of larger value orders to ensure the package is delivered safely.  

Please understand that a recipient will be required to sign for the release on the package and only three delivery attempts will be made by the carrier. In the event unavailable, package will be rerouted back to us. If unavailable to receive package, it may be best to request the package to be held at a local hub or access point upon receiving tracking. Once in transit, shipping carrier will not be able to remove the signature requirement. 

Please first check in with other members of household or if possible neighbors/apartment manager to see if they may have signed for it or held it aside for safe keeping. If product still is reported missing please contact Customer Service at (866)-754-3213 or support@crewbikeco.com, providing them with your order number to assist in filing a claim if able. 

For all lost packages Crew Bike Co. is responsible for first filing a Retrace Investigation with the shipping providers within a 14 day window after delivery date. The retrace investigation vary depending on carrier, however they may require up to 10 business days for a result to be reached. Once completed, Crew Bike Co. will then review the case and provide you with the next steps in possibly rectifying the situation. Each case is different and is dependent on information retrieved by yourself and carrier during the investigation. We are unable to expedite this process nor can we ship out a replacement without reaching a resolution. 

Please note that we cannot refund your purchase for lost or "Porch Pirated" packages if signature is not required. 

Local Pickup at Warehouse is a free shipping option provided in cooperation with City Grounds. This service allows you to pick up your product directly from warehouse. Complimentary assembly is included with all complete bikes purchased for warehouse pickup.  

An automated pick-up confirmation email will be sent out notifying you when your order is ready.  Please note pick up times are with our operating hours of Monday- Friday from 9AM-4PM & Saturday 9AM-4PM.  

Processing time for your package to leave our warehouse may take 1 to 6 business days (excluding weekends and holidays). 

Standard processing time remains the same for At Warehouse pick up orders. In some events, inventory transfers are required to get the desired item to our Irvine warehouse. 

During busier periods (such as big sales, winter holiday, and summer) additional time may be seen or required due to the heavy volume of orders. 

If you feel that your order is taking longer than expected, please contact Customer Service at support@crewbikeco.com or toll-free (866)-754-3213 to check on the status. 

Standard ground shipping times will apply beyond this point. 

Please bring a valid photo I.D. such as your driver's license. Your I.D. must match the name and address provided on order. 

We will not release a pickup order if you do not have proper matching identification. 

In the event you are picking up an assembled bike, an assembly checklist will be emailed out in advanced to your arrival. You are welcome to sign prior to pick up, but it is encouraged to sign in person at warehouse confirming assembly. 

An order will only be released to a party who has been authorized for pick up by both cardholder and Crew Bike Co. In the event you do not include the party picking up on order, please contact customer support at (866)-754-3213to review requests.

 To initiate a return, please reach out to Customer Support requesting a return label.

Sorry, but we do not offer exchanges as this will cause a lag in getting the product you truly want. We recommend submitting a new order and returning the first order separately.

Acceptable returns are within 30 days of receiving your order. After 30 days, we cannot guarantee a refund will be approved.

Nope. Any used merchandise will render it unacceptable for a refund. We only allow returns that are in its original condition: brand new, unused, not damaged, packaging intact. 

If your return is clearly used, we may issue a restock fee or reject. If rejected, you are responsible for the shipment return to you. 

Refunds are still subject to original cost of shipping. Although we may have waived or discounted this cost, the customer is responsible for the entire cost.

 Immediately contact support@crewbikeco.com with the following information: 

• Your order number 
• Item that is missing, or incorrect 
• Photos of the item 

For all warranty claims, please contact our Warranty Team at support@crewbikeco.com So that we can help you in a timely manner, make sure to include the following: 

• Your order number 
• Brief description of the claim 
• Photos of the item 
• Serial Number 

Be advised that if the bike is NOT built by a professional bicycle mechanic at a bicycle shop, any warranty will be void. 

In the event product was received with damage.  You will require to report this within 30 days of receiving the product.