All bikes purchased through Crew Bike Co. MUST be assembled
by a certified bike shop mechanic. If the bike is NOT built by a certified bike
shop mechanic, any warranty will be VOID. We will request for an assembly
receipt as proof of professional installation.
For all warranty claims, please contact our
Warranty Team at support@crewbikeco.com.
So that we can help you in a timely manner, make sure to include the following:
1.Order Number (we will confirm date of purchase and determine if the item
is still under the manufacturer’s warranty time limit)
2.Brief description of the claim
3.Photographs
4. If the item is a bike or frame, include the serial number
We evaluate all warranties case-by-case to determine the
best course of action and get you serviced to the best of our ability!
Warranty does not apply to the following:
• Any part of a product that has
been installed, altered, repaired, or misused
• Damage from unintended style of
riding, abuse, neglect, accident, and racing
• Normal wear and tear of any
product (including but not limited to - saddles, grips, tires, tubes, cables,
brake pads, chains)
• Failure to provide regular
maintenance of any product
Labor and shipping are the responsibility of the
customer. We do not cover parts purchased and labor performed by another bike
shop.
Note: Warranty is for original owner only.
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